MacBook repair – your questions answered…

MacBooks used to almost always be economically repairable but that has changed unfortunately.

On 2012 and earlier models that don’t have Retina screens, most things can still be fixed but the later Retina models are a different story. The screen became part of the lid and the keyboard, trackpad, and battery became one part. As you can imagine that makes repair expensive. If you need these parts, Apple is  the most economical option to get the job done properly with genuine parts.

I’m always happy to advise on the best option but the questions below will give you most of the answers you need.

1 – Does Apple fix MacBooks?

Yes they do, and for certain repairs and situations they are my recommended option. They do not work on Macs that are over 5 years old though.

If you have one of the following situations then contacting Apple support is the best thing to do.

  • Faulty keyboard on a MacBook, Retina MacBook Pro, or MacBook Air
  • A damaged screen on a Retina MacBook Pro, MacBook Air, or MacBook
  • Your MacBook is under warranty or Apple Care
  • Your MacBook is listed here as having a repair extension program available

If you have a problem other than these I can almost certainly help, so do get in touch. I can replace screens and glass on non retina MacBook Pros as well as most other parts.

2 – How long do MacBook repairs take?

If you opt to get Apple to repair your MacBook, it will either be repaired in the shop or sent off for 5-7 days. This is the case for iStore in Ipswich, Stormfront in Bury and the Apple store in Norwich or Cambridge.

If you call Apple support for help, be prepared to spend a few hours on the phone. The support is often good but they have procedure and scripts to go through. It can be pretty frustrating to spend 3 hours on the phone to then be told you need to take it to a repairer. However that could be quicker than Your Mac being sent away for 5-7 days.

If you do go down the Apple route make sure you have a backup as they tend to erase the data and you get an empty machine back.

3 – How much does it cost to repair a MacBook?

This varies depending on the problem with your MacBook and where you are. I charge £55 call-out & diagnosis fee – if you decide not to go ahead with a repair. If you decide to go ahead you will get a fixed price quote for the repair. Fixed labour & call-out costs vary from £95 – £150 depending on your location. There will be no call-out & diagnosis fee if you have the work done. Parts are charged on top.

If you go to iStore in Ipswich the labour cost is a standard £90 fee. This is applicable even if you just have a diagnosis. Parts are charged on top. 

As you can see, I may sometimes be the more expensive option, but you do get what you pay for. My reviews will give you an idea of the level of service you can expect.

4 – What do you do if your MacBook gets wet?

There are a few dos and don’ts if you get your MacBook wet. Speed is of the essence for a MacBook repair with water damage.

  • Unplug the charger from your MacBook immediately and do not plug it in again
  • Switch off your MacBook immediately by holding the power button down. Do not turn Your MacBook on again – even just to try it
  • If the water went in the top of your Mac, open the lid fully and turn it upside down
  • If your MacBook is switched off, do not switch it on
  • Get your MacBook to a repairer as quick as possible

Your chances of recovery and/or repair are considerably higher if you follow these simple rules.Of course we are all human and the temptation to just try it will be nagging you. Try and resist this as you really are reducing the chances of your MacBook being repairable.Water, electricity and sensitive electronics really don’t mix. Removing the electricity is paramount.

5 – Can you repair a MacBook with water damage?

If damage has occurred to the logic board, which is the main circuit board, it will need replacing or repairing. Replacement costs are normally prohibitively high.

It is possible to repair MacBook logic boards but that is not something I do as the repairs are often unreliable. There are people that specialise in this but I don’t have any that I can recommend.

6 – Can Apple repair water damaged MacBooks?

Apple will diagnose the MacBook for you and generally quote you for a Logic board, and often a keyboard. It is rare that this is economically worth doing.

In short – yes they will repair your MacBook – but at a high price.

iStore in Ipswich will be able to diagnose for you but expect a 5-7 day turnaround.

7 – How much does it cost to repair a MacBook Screen in the UK?

If your MacBook is a non-Retina model and was made in 2012 or earlier it is generally economical to replace the screen. This does depend on the model however. 13″ Models cost around £200 to replace the glass and LCD. If it is just the glass that is broken the cost is £165

If your MacBook is newer than 2012 and/or a Retina model it will need the whole lid replacing. I can often get used lids which cost around £300 fitted. I cannot buy new ones economically. Apple is your best bet at around £400 fitted.

There is one other option that I cannot recommend. There are fake copies and refurbished lids available. These are generally of poor quality and I have known them to destroy MacBooks. They are available on eBay if you want to take the risk. I will not fit them but there are other repairers who will. It is an economical option if you are lucky. They are often offered as “Genuine and new” when they aren’t. If it’s cheaper than Apple will charge for the complete repair then beware.

8 – How much does it cost to repair a MacBook keyboard and can you do it?

This is a repair I can carry out on some models. The keyboard is part of the whole top-case and is not designed to be replaced separately. There are separate keyboards available but quality is poor and I will not fit them. Later Retina models have taken this to the extreme of including the battery and trackpad in that one part. The only sensible option for these models is to go to Apple. Expect to pay several hundred pounds. Beware of people offering “genuine Apple” separate keyboards. They do not exist.

I can replace the top-case and keyboard on non-Retina models for around £300. Get in touch with your serial number and I will be able to give you a price.

There is a repair extension programme for the later machines of the touchbar era. Apple are replacing or repairing the keyboard free of charge. This also applies to the 12″ MacBook as well as the MacBook Pro. If your Mac has the newest thin “butterfly” keyboard it will be covered. Apple has accepted that there is a design fault.


Hopefully that has answered your MacBook repair question. If not leave a comment below and I will answer it for you.

Or if I can help you with a repair or support, you can click the button below to make an appointment.

You can see the exact area I work in here.

4 thoughts on “MacBook repair – your questions answered…”

  1. Hi …hope you help please: I have an early 2013 Macpro 13” …yesterday it stopped charging i.e. the mag power cord magnetic socket does not light up, no green or red light. I’ve tried holding down buttons to reset but no joy… if you can offer advice/fix that would be great.

    NB I too was at Basepoint for some time and am sure on the same floor but never met …recently left. Very happy to meet there.

    Please let me know.

    Thank you,

    Anthony Morris


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